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Answers to Frequently Asked Questions

Still have questions? Contact our support, they will be happy to help you.

Given the volatility of cryptocurrencies, the exchange rate may change during the exchange process. This means that the received amount may differ from what is displayed when placing the order. This difference can be both positive and negative and is determined by market movements. We strive to find the most favorable exchange route by choosing the best available rate at the time of the transaction.

The exact percentage is shown in the exchange form before the order starts and is already included in the amount you receive.

Usually a few minutes. The time estimate for the selected route is shown in the exchange form. The final time depends on network confirmations.

~5 minutes

Average response time of our technical support

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